Show All Answers

1. How do I sign up for direct pay?

Stop in at the Village Hall with a copy of a voided check. There is also a form to fill out.Direct pay form

Most banks allow you to sign up for bill pay. Please contact your bank for more on this.

2. Can I make a payment online?

Yes you can! You may do so here. Please note that a fee may apply.

3. How do I transfer my water and sewer bill because I am moving?

If you are moving out of your home either due to a sale or a lease termination, please notify the Village office (608) 798-3241. Title companies will typically contact us to get a final read on the property so they can include that amount in your closing fees. 

4. How do you calculate my water and sewer bill?

You can find our calculations here.

5. What is the balance on my water bill?

You may call the Village office to get your current balance. (608) 798-3241 or sign up for an account with Payment Service Network (PSN) here. You will be able to see your balance and other information about your utility account. You do not need to make online payments with PSN to sign up for an account.

6. Why is my water and sewer bill so high?

Please call the Village office to have your consumption reviewed. (608) 798-3241

If you have a question about the water and sewer rates, please call the office.

7. How do I sign up for paperless billing?

Sign up for an account with PSN and choose paperless billing. Directions can be found here.

8. When does my balance get transferred to my tax roll?

Any outstanding balance as of September 30th needs to be paid by November 15th. As of November 15th any unpaid balances get transferred to the tax roll.

9. Does the Village offer a rebate/incentive for replacing toilets?

The Village does not participate in a rebate/incentive program at this time.